Everyone has a duty to safeguard the well-being of children and other vulnerable people. Our aim is to keep everyone safe across all of our Group operations.
Raising and reporting concerns
You should report ANY concerns you may have that any of our participants or other vulnerable people (including workers) may be at risk of physical, emotional or sexual harm through the actions or inaction of others.
CFG has a global team of safeguarding practitioners trained and ready to respond to concerns, complaints or incidents relating to abuse, harassment, neglect, bullying or other forms of maltreatment involving children or other vulnerable people. This includes any concern about the conduct of one of our workers towards them. It also includes any concern that a participant discloses to us that relates to safeguarding risk away from our activities.
Handling sensitive information
All concerns reported to us are taken seriously and are handled with respect, empathy, sensitivity and confidentiality. We also keep detailed safeguarding records, carefully managed to meet local privacy and data protection requirements, to ensure that we can assess and manage risk and collaborate with the appropriate authorities.
Making contact with us
If you have a concern then please make contact with us at the earliest opportunity. You may contact:
- the person in charge of the activity who will refer you to a safeguarding officer or make that contact themselves;
- the appointed site or departmental safeguarding representative directly;
- send a confidential email to your club’s safeguarding mailbox where the matter is local in nature:
For any of our other clubs or operations within the portfolio (including Cityzens Giving or City Football Education) please contact [email protected].
Escalating a concern
To escalate a concern that has been handled locally and you remain concerned or unsatisfied with the response, please contact [email protected].
If you are then unsatisfied by the response to your concerns through your home club, or through CFG, you have the right to contact your national football authorities or local government Child Protective Services.
PLEASE NOTE: WE WILL NOT RESPOND TO EMAILS THAT DO NOT RELATE TO GENUINE SAFEGUARDING OR CHILD/ADULT PROTECTION MATTERS.
Contacting the Police or Emergency Services
In an emergency dial your emergency number for the police or medical services. This should be used if:
- there is danger to life; or
- risk of serious injury; or
- a crime is in progress, about to happen, or has potentially taken place.
Any person witnessing such an incident should dial their national emergency services as they will be able to give the most accurate account of the incident. If the matter in not immediate, then the non-emergency contact for police should be used.
Mulcahy Report: Non-Recent Abuse in Football
The final report, recommendations, and further information can also be found on the site.